RMM & PSA Integration

Helm treats your RMM as a context layer and your PSA as a bidirectional workflow partner. If it has an API, Helm integrates with it.

RMM: Your Context Layer

Helm pulls device health, alerts, hardware inventory, patch status, and event logs from your RMM. This data flows directly into the AI copilot’s context so every session starts with full situational awareness — no manual lookups required.

Your RMM is not the execution layer. Commands run on the endpoint via helm-agent. The RMM provides the intelligence; Helm provides the action.

Supported RMMs:

NinjaRMM (Phase 1)
Datto, ConnectWise, Syncro, and others (Phase 2+)

PSA: Bidirectional Ticket Workflow

Helm does not just read your PSA tickets — it writes back to them.

Reads: ticket title, description, priority, client info, prior technician notes
Writes: triage summary, diagnostic findings, resolution notes
Injects: “Open Helm Session” links directly into tickets so technicians can jump straight from a ticket to a live session

This means your PSA stays the single source of truth. Every interaction Helm has with an endpoint is documented back in the ticket automatically.

Four Ticket Entry Points, One Workflow

No matter how a ticket arrives, the workflow is the same:

Help Desk icon — End user clicks the Helm icon on their taskbar, types a description
Email — Ticket created via your PSA’s email intake
Phone — Technician creates a ticket manually during a call
RMM alert — Automated ticket from a threshold breach or event

Every path leads to the same Helm session with the same AI copilot and the same context.

Vendor-Agnostic by Design

Helm uses CLI-Anything wrappers that normalize every RMM and PSA API into a consistent interface. The AI copilot does not need to know whether you run NinjaRMM or Datto — it issues the same commands and gets the same structured data back.

As long as there are APIs, we can help you.