RMM & PSA Integration
RMM & PSA Integration
Section titled “RMM & PSA Integration”Helm integrates with the RMM and PSA tools your team already uses. The AI reads from them automatically and writes back when the ticket is resolved.
Supported Platforms
Section titled “Supported Platforms”RMM:
- NinjaRMM
- Datto RMM
- N-able N-sight / N-central
- Syncro
PSA:
- ConnectWise Manage
- Autotask
- HaloPSA
- Freshservice
- Syncro
What the AI Does With RMM Data
Section titled “What the AI Does With RMM Data”When you connect to an endpoint, the AI automatically pulls:
- Recent alerts (disk, CPU, memory, application errors)
- Device health history
- Script execution history
- Patch status
This context is fed into the AI’s working memory before you type a single word.
What the AI Does With PSA Data
Section titled “What the AI Does With PSA Data”- Pull ticket — reads the open ticket title, description, and prior notes
- Post time entry — after resolution, the AI writes a summary and posts it as a time entry
- Create follow-up — if additional work is needed, the AI can create a follow-up ticket
Configuration
Section titled “Configuration”Each integration requires API credentials configured once at the account level. After setup, every technician in the account has access — no per-technician configuration required.
Integration setup documentation is available in the admin panel after signup.